The hottest robot may soon replace BPO workers

2022-08-08
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Robots may soon replace BPO workers

translated by Lao Qin Ye

CTI Forum (ctifo extruder industry development still has large market space) news on August 3 (compiler/Lao Qin): Manila, Philippines, according to the International Labor Organization (ILO), employees in the business process outsourcing (BPO) industry may have less than five years to upgrade their skills, otherwise they will face the risk of losing their jobs

miaw Tian Tang, senior expert on employer research of the International Labour Organization, revealed that workers will have several years to prepare for the use of cloud technology and robotic process outsourcing (RPA)

it is expected that these two technologies will significantly reduce the manpower of some BPO departments, especially language based call centers

I don't know how fast it will be, because sometimes the technology is shocking. This may take more than a month or two to three years. Tang said

tang is also one of the spokespersons for the Department of labor and employment (Dole) report 2022 career migration

in her speech, she pointed out that in the field of BPO, 89% of millions of employees will be affected by the new automation technology

so we suggest that these workers should be prepared to upgrade their skills, Tang said

the expert of the International Labour Organization said that if affected workers want to avoid being eliminated, they can rush through the highly skilled field transferred to the BPO industry - knowledge process outsourcing (KPO), which deals with engineering, finance, law and medicine

Dominique tutay of the dole local employment bureau said that the BPO industry has taken note of the ILO's recommendations and has turned their services into kpos in real time on liquid crystal displays

tutay said: they have been talking about teaching higher value skills and occupations, usually from the generation of concepts, principles and physical meanings, and are ready to give up voice based occupations

however, the labor official admitted that some workers will still be eliminated in this transformation process, especially after too long operation

there will be layoffs, but new jobs will also be created. We can redirect those who have been affected by skill restructuring. Tutay explained

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